Aderant experienced a major incident on September 7, 2022 affecting BillBlast US and BillBlast CAN and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 07, 2022, 05:48 PM UTC
We are receiving reports of users who are experiencing connectivity issues and service errors when accessing the BillBlast Web Application. We have identified the root cause to be related to outages Microsoft is experiencing in their Azure Services. We are continuing to monitor and will continue to provide updates until all Azure Services are reported to be fully resolved by Microsoft. Thanks for your patience, please let us know immediately via the MyAderant Support portal if there is anything further we can review for any of your users.
- monitoring Sep 07, 2022, 07:49 PM UTC
We are continuing to monitor and will continue to provide updates until all Azure Services are reported to be fully resolved by Microsoft.
- monitoring Sep 07, 2022, 08:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 07, 2022, 08:58 PM UTC
Microsoft has reported that all service outages are now resolved. We expect all intermittent connectivity issues previously experienced by some BillBlast users to now be resolved.