Aderant incident

Super Assistants and Assistants are able to log into iTimekeep, but are not able to access Timekeepers.

Aderant experienced a notice incident on February 15, 2023 affecting iTimekeep US and iTimekeep CAN and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started: Feb 15, 2023, 03:05 PM UTC
Resolved: Feb 15, 2023, 07:48 PM UTC
Duration: 4h 43m
Detected by Pingoru: Feb 15, 2023, 03:05 PM UTC

Affected components

iTimekeep USiTimekeep CANiTimekeep UKiTimekeep EUiTimekeep APA

Update timeline

investigating Feb 15, 2023, 03:05 PM UTC

We are currently aware and investigating an issue where Super Assistants and Assistants can log into iTimekeep, but are not access Timekeepers when leveraging SSO. We will provide an update as soon as possible as this investigation continue.
resolved Feb 15, 2023, 07:48 PM UTC

iTimekeep has identified the problem and a fix is being implemented. Our iTimekeep Support team will be contacting impacted firms to resolve. If you are experiencing the issue contact iTimekeep Support. We apologize for any inconvenience caused.