Aderant experienced a critical incident on August 24, 2023 affecting iTimekeep US, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2023, 07:33 PM UTC
Our apologies, iTimekeep is currently experiencing some connectivity issues. We are working diligently to resolve this as quickly as possible. Updates will be provided as they become available.
- investigating Aug 24, 2023, 08:39 PM UTC
We have identified an issue with a third party integration that was causing connectivity issues in the iTimekeep application. While the connectivity issues have been resolved, we will continue to monitor the situation for any possible degradation of service.
- monitoring Aug 24, 2023, 08:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2023, 09:34 PM UTC
This incident has been resolved and iTimekeep Connectivity has been restored. This incident was a result of an outage being experienced by our 3rd party, real-time performance monitoring service provider (Raygun).