Aderant incident

iTimekeep US - Accessing the iTimekeep [Administrative] Portal

Minor Resolved View vendor source →

Aderant experienced a minor incident on August 30, 2023 affecting iTimekeep US, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 12:26 PM UTC
Resolved
Aug 30, 2023, 01:02 PM UTC
Duration
36m
Detected by Pingoru
Aug 30, 2023, 12:26 PM UTC

Affected components

iTimekeep US

Update timeline

  1. investigating Aug 30, 2023, 12:26 PM UTC

    Our apologies; the iTimekeep [Administrative] Portal is currently experiencing technical issues. The iTimekeep desktop is fully functional. We are working diligently to resolve this as quickly as possible.

  2. monitoring Aug 30, 2023, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results. Users attempting to access the iTimekeep Portal should clear their caches prior to attempting to log in.

  3. resolved Aug 30, 2023, 01:02 PM UTC

    This incident has been resolved