Aderant experienced a critical incident on September 6, 2023 affecting Conflicts APA, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2023, 08:07 PM UTC
Our apologies, Aderant Conflicts in the APA region is currently experiencing an outage. We are working diligently to resolve this as quickly as possible. Updates will be provided as they become available.
- identified Sep 06, 2023, 08:50 PM UTC
The Aderant team has identified an issue applying a change to our authorization policy within Microsoft Azure. The issue is stemming from an underlying error in the Microsoft Azure platform. We are currently engaged with Microsoft support to resolve this issue as soon as possible. We will continue to post status updates as they become available.
- monitoring Sep 06, 2023, 09:08 PM UTC
The Aderant team has worked with Microsoft to implement a workaround to restore service to the Conflicts APA region. We are continuing to work with Microsoft for a full resolution. Please reach out through normal support channels if you continue to experience issues.
- resolved Sep 07, 2023, 08:44 PM UTC
The Aderant team has worked with Microsoft to implement a workaround to restore service to the Conflicts APA region. We are continuing to work with Microsoft for a full resolution. Please reach out through normal support channels if you continue to experience issues.