Aderant experienced a critical incident on February 1, 2024 affecting Conflicts US and Conflicts APA, lasting 9h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2024, 01:33 PM UTC
We’re currently experiencing issues with the entity ingestion process for Aderant Conflicts. Ingestion of new entities or changes to entities will not occur until resolved. Our team is currently working to restore the service. We apologize for any inconvenience. Next update in one (1) hour.
- identified Feb 01, 2024, 02:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 01, 2024, 04:33 PM UTC
We are continuing to work on implementing the fix for this issue.
- identified Feb 01, 2024, 05:13 PM UTC
Conflicts is down for emergency maintenance while we work to resolve the issue. We apologize for the inconvenience.
- identified Feb 01, 2024, 06:00 PM UTC
We are continuing to work to resolve the issue for impacted customers. As needed, we will be reaching out directly to impacted clients as part of issue resolution.
- identified Feb 01, 2024, 06:33 PM UTC
We are continuing to work to resolve the issue for impacted customers. As needed, we will be reaching out directly to impacted clients as part of issue resolution.
- identified Feb 01, 2024, 07:33 PM UTC
We are continuing to work to restore services for impacted customers. We appreciate your patience as we work to resolve the issue.
- identified Feb 01, 2024, 08:34 PM UTC
We are continuing to work to restore services for impacted customers. We appreciate your patience as we work to resolve the issue.
- identified Feb 01, 2024, 09:06 PM UTC
We are continuing to work to restore services and reaching out to impacted customers. Thank you for your patience.
- identified Feb 01, 2024, 09:41 PM UTC
We are continuing to work to resolve the issue for impacted customers. We are reaching out directly to the remaining impacted clients to resolve the issue.
- identified Feb 01, 2024, 10:41 PM UTC
We are continuing to work to resolve the issue for impacted customers. We are reaching out directly to the remaining impacted clients to resolve the issue.
- resolved Feb 01, 2024, 10:55 PM UTC
This incident has been resolved. Aderant Conflicts is accessible. On-Premise customers have been notified as part of resolution the need to update the Integration RunTime.