Aderant experienced a critical incident on April 4, 2024 affecting BillBlast US and BillBlast CAN and 1 more component, lasting 13h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 01:28 AM UTC
The Aderant team is currently investigating outages in all regions for BillBlast that appear to be related to underlying Microsoft infrastructure outages. We will continue to post updates as more information becomes available. We apologize for the inconvenience.
- identified Apr 04, 2024, 01:53 AM UTC
The issue has been attributed to widespread SQL DB outages in the US East region of Azure affecting all Azure customers. Connectivity is intermittent. We are actively looking into the situation.
- monitoring Apr 04, 2024, 02:00 AM UTC
Connectivity appears to be restored to all underlying DB resources affected by the Azure outage. We are continuing to monitor the systems for any service degradation.
- resolved Apr 04, 2024, 02:57 PM UTC
This incident has been resolved. The Billblast platform is accessible.