Aderant experienced a major incident on April 29, 2024 affecting iTimekeep EU, lasting 22h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2024, 02:00 PM UTC
We are aware of an issue where users cannot log into the iTimekeep mobile application. We have identified the problem and are working to resolve it. The desktop experience (webapp) remains fully functional and accessible.
- identified Apr 29, 2024, 02:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 29, 2024, 04:26 PM UTC
A fix has been deployed to the Google Play stores for Android devices. Android users should manually install the latest Android app version if they do not have automatic downloads enabled. We are waiting for Apple review of the fix for iOS devices.
- identified Apr 29, 2024, 05:43 PM UTC
We are waiting for Apple review of the fix for iOS devices.
- identified Apr 29, 2024, 08:16 PM UTC
We are waiting for Apple review of the fix for iOS devices.
- resolved Apr 30, 2024, 12:29 PM UTC
This incident has been resolved - the fix has been deployed to the Apple store for iOS devices. iOS users should manually install the latest app version if they do not have automatic downloads enabled.