Aderant experienced a notice incident on August 16, 2024 affecting iTimekeep US, lasting 22h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 16, 2024, 12:13 AM UTC
We wanted to take a moment to keep you informed about our current operations. While the majority of our customers should not experience any issues, our team is currently performing essential scaling operations on our infrastructure to better serve you in the future. During this time, there may be brief periods where some users experience intermittent performance degradation. Please rest assured that our team is closely monitoring the situation and continuously measuring performance to ensure that any impact is minimized. We understand how crucial our services are to your operations, and we're working diligently to complete these upgrades as swiftly and smoothly as possible. Your patience and understanding are greatly appreciated.
- monitoring Aug 16, 2024, 09:50 PM UTC
Scaling operations are ongoing. Our team is continually monitoring the situation and doing everything we can to minimize the impact on our users. We are working diligently to complete these upgrades as swiftly and smoothly as possible. Your patience and understanding are greatly appreciated.
- resolved Aug 16, 2024, 10:48 PM UTC
The scaling operations have been successfully completed. We’re grateful for your understanding during this process. All systems have been checked and are confirmed to be functioning efficiently.