Aderant experienced a major incident on January 9, 2025 affecting Onyx US, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2025, 04:56 PM UTC
We are aware of a Microsoft networking issue currently affecting Azure Services, which is causing downtime and degraded performance in the Onyx application. Impact on Onyx: - Users are unable to log in or access the Onyx web application. - Onyx's rules validation services are experiencing degraded performance. Our team is actively working to address the issue as quickly as possible. We are in communication with Microsoft and closely monitoring the situation. We appreciate your patience and understanding as we work to resolve this matter.
- investigating Jan 09, 2025, 04:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 10, 2025, 02:19 PM UTC
Microsoft has implemented a fix, and we are currently monitoring the results. Some progress has been made, and some tenants can now log into Onyx web application. Onyx's rule validation services and reports are still experiencing degraded performance.
- resolved Jan 13, 2025, 02:37 PM UTC
This incident has been resolved.