Adeptcore experienced a major incident on September 16, 2022 affecting ACP - Nodes, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2022, 03:28 PM UTC
We are currently investigating an incident at our Illinois datacenter that has partially affected the Adeptcloud environment. We will be updating this blog post in the next 15 minutes with additional information once some additional information has been gathered.
- identified Sep 16, 2022, 03:44 PM UTC
One of the ESXI hosts at the datacenter experienced a critical issue and rebooted. The affected host is back online now and virtual machines that are located on it are powering back on. We are currently monitoring this process. We will provide another status update in around 20 minutes, however, some virtual machines may start to show back up online for the customers at this datacenter before then.
- monitoring Sep 16, 2022, 04:07 PM UTC
All of the affected customer virtual machines appear to be back online now. If you run into any issues logging in, please give us a call. We are continuing to monitor the environment at this time.
- resolved Sep 16, 2022, 06:33 PM UTC
At this time, all virtual machines and servers have been online for over two hours. We have not identified any additional on-going issues as a result of the outage. We will continue to monitor the network and servers throughout the day, however, we will be marking this incident as resolved at this time.