Adeptcore experienced a major incident on January 22, 2025 affecting ACP - Network, lasting 46d 20h. The incident has been resolved; the full update timeline is below.
Affected components
ACP - Network
Update timeline
- investigating Jan 22, 2025, 07:09 PM UTC
We have detected a network outage affecting the ELK datacenter. We are currently investigating this issue.
- identified Jan 22, 2025, 07:10 PM UTC
We have detected that a piece of networking hardware failed-over and are investigating the cause of this fail-over event.
- monitoring Jan 22, 2025, 10:22 PM UTC
We have determined the issue to be caused by an upstream routing fail-over event and have coordinated with the datacenter to see how we can prevent this from happening in the future. Our monitoring detected approximately 3 min of down time due to this event.
- resolved Mar 10, 2025, 04:01 PM UTC
This incident has been resolved.