Adeptcore experienced a critical incident on March 10, 2025 affecting ACP - Network, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 03:45 PM UTC
We are aware of an ongoing network outage at our Elk Datacenter. We are currently in the processing of investigating. We believe this to be a failover event. We will update this status once we gather more information
- identified Mar 10, 2025, 04:03 PM UTC
ELK is experiencing a partial network outage at the moment; we are aware of the issue and are actively working on getting this resolved.
- identified Mar 10, 2025, 04:28 PM UTC
Our data center engineering team is currently onsite at our rack in the ELK data center, actively investigating a network issue. A technician is working to restore connectivity and determine why the WAN failover did not activate as expected. At this time, approximately 30% of clients at ELK are affected. We are treating this as a priority and will provide further updates as more information becomes available.
- identified Mar 10, 2025, 05:14 PM UTC
Our data center engineering team has brought the network back online and virtual machines should be acquiring WAN access automatically right now. We are still investigating the cause of this outage.
- monitoring Mar 10, 2025, 05:26 PM UTC
WAN networking has been fully restored. Our team is actively investigating the root cause of this issue, including why the automated failover did not function as expected. We will provide a follow-up update once our investigation into today’s outage is complete.
- resolved May 29, 2025, 02:38 PM UTC
This incident has been resolved.