Addigy Outage History

We are aware of an issue where some users are unable to log in to Addigy. Our team is actively reviewing this now. If you are affected, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as we have more information.

We are aware of an issue affecting Apple Push Notification service (APNs) certificates. Customers attempting to create or renew a push certificate through the Apple portal may see a “Certificate Signature Verification failed” error. We have identified the cause and a fix is in progress. Existing enrolled devices are not affected. This impacts new push certificate creation and renewals only. If you are blocked by this, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as the fix is confirmed.

We identified an issue impacting certain environments, where some end users may see a "Something went wrong" pop-up related to Addigy Identity. We've identified the cause and are working on a fix. In the meantime, users can log in locally or by reverting back to the native login window. If you experience this issue, please submit a support ticket to [email protected]. We'll update this incident as we make progress.

A fix is currently being validated and will release early next week. In the meantime, affected users can continue to log in locally or revert to the native macOS login window. If you experience this issue, please submit a support ticket to [email protected]. We’ll continue to share updates as testing progresses.

This issue is being correlated to an upstream vendor, for additional status information from the vendor please see this link: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 "We are investigating a fiber cut in Eastern North America. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts as Cloudflare engineers look to mitigate."

An issue has been identified with direct subdomain agent installer download links that are obtained on the Add Devices Page.

We have identified an error when assigning MDM Profiles.

Our upstream provider, Auth0, is currently experiencing an issue which is affecting the ability to Login to Addigy. See https://status.auth0.com/incidents/3pkj2n46jhy8 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.