Addigy had 13 outages in the last 2 years totaling 167h 53m of downtime — averaging 0.5 incidents per month.
There were 13 Addigy outages since September 4, 2024 totaling 167h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue following the maintenance where logins and data are not being served properly. We are working on the fix and it should be restored shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue where some users are unable to log in to Addigy. Our team is actively reviewing this now. If you are affected, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as we have more information.
This issue has been resolved. Logging in to Addigy is working as expected. If you continue to see errors, please open a support ticket and we will assist.
We are aware of an issue affecting Apple Push Notification service (APNs) certificates. Customers attempting to create or renew a push certificate through the Apple portal may see a “Certificate Signature Verification failed” error. We have identified the cause and a fix is in progress. Existing enrolled devices are not affected. This impacts new push certificate creation and renewals only. If you are blocked by this, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as the fix is confirmed.
This issue has been resolved. To create or renew your push certificate, first download a fresh AddigyCSR.plist from your Addigy instance, then upload it to Apple’s APNs portal. An older AddigyCSR.plist file will not work. If you still see errors after using a newly downloaded file, please open a support ticket and we will assist.
We identified an issue impacting certain environments, where some end users may see a "Something went wrong" pop-up related to Addigy Identity. We've identified the cause and are working on a fix. In the meantime, users can log in locally or by reverting back to the native login window. If you experience this issue, please submit a support ticket to [email protected]. We'll update this incident as we make progress.
A fix is currently being validated and will release early next week. In the meantime, affected users can continue to log in locally or revert to the native macOS login window. If you experience this issue, please submit a support ticket to [email protected]. We’ll continue to share updates as testing progresses.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating elevated latency on Addigy Cloud Interface, certain users may be seeing the interface slow to load.
This issue is being correlated to an upstream vendor, for additional status information from the vendor please see this link: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 "We are investigating a fiber cut in Eastern North America. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts as Cloudflare engineers look to mitigate."
Cloudflare Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
This incident has been resolved.
An issue has been identified with direct subdomain agent installer download links that are obtained on the Add Devices Page.
A fix has been applied and the incident is now resolved.
Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating issues related to our upstream vendor.
Authentication is operational again, we are monitoring our upstream vendor, please contact [email protected] if you need additional assistance.
This incident has been resolved.
We are currently investigating an issue with Device Filtering and Device Searching on the devices page. Clearing your search filters will allow the devices page to load as a temporary workaround.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating this issue.. We will send an additional update in 60 minutes.
Our upstream provider Cloudflare had an incident that caused issues with users logging in or or staying authenticated, this issue is now resolved as per Cloudflare. More information is available below about the Cloudflare incident: https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6 `The issue has been identified and a fix is being implemented. - Posted 1 minute ago. Sep 09, 2025 - 19:01 UTC`
This incident has been resolved.
We have identified an error when assigning MDM Profiles.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating increased latency with the Addigy Cloud Interface.
Increased latency appeared to be isolated to Miami, Florida Data Centers with one of of our upstream providers. We are continuing to monitor the performance and tracking the following incident: https://www.cloudflarestatus.com/incidents/dl9d78hny5g2
This incident has been resolved.
Our upstream provider, Auth0, is currently experiencing an issue which is affecting the ability to Login to Addigy. See https://status.auth0.com/incidents/3pkj2n46jhy8 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
Auth0 has implemented a fix and all services should be operating as expected, we are monitoring to confirm resolution.
This incident has been resolved.