Addigy Outage History
Addigy is up right nowPingoru has recorded 49 incidents for Addigy: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 1 | 142 of 744 (19%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Major August 20, 2026 Post-Maintenance Login and Data Viewing Issues 1h 49m Addigy Cloud Interface
Started Aug 20, 2026, 02:04 PM UTC· resolved Aug 20, 2026, 03:53 PM UTC
- identified Aug 20, 2026, 02:04 PM UTC
We have identified an issue following the maintenance where logins and data are not being served properly. We are working on the fix and it should be restored shortly.
- monitoring Aug 20, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:53 PM UTC
This incident has been resolved.
Notice August 3, 2026 Addigy Cloud Interface Unavailable 4m Addigy Cloud Interface
Started Aug 03, 2026, 04:08 PM UTC· resolved Aug 03, 2026, 04:12 PM UTC
- identified Aug 03, 2026, 04:08 PM UTC
We are aware of an issue where some users are unable to log in to Addigy. Our team is actively reviewing this now. If you are affected, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as we have more information.
- resolved Aug 03, 2026, 04:12 PM UTC
This issue has been resolved. Logging in to Addigy is working as expected. If you continue to see errors, please open a support ticket and we will assist.
Notice August 3, 2026 Issue affecting Apple Push Notification service (APNs) certificates 52m Addigy MDM Service
Started Aug 03, 2026, 04:01 PM UTC· resolved Aug 03, 2026, 04:54 PM UTC
- identified Aug 03, 2026, 04:01 PM UTC
We are aware of an issue affecting Apple Push Notification service (APNs) certificates. Customers attempting to create or renew a push certificate through the Apple portal may see a “Certificate Signature Verification failed” error. We have identified the cause and a fix is in progress. Existing enrolled devices are not affected. This impacts new push certificate creation and renewals only. If you are blocked by this, please open a support ticket at [email protected] so we can track your case. We will post an update here as soon as the fix is confirmed.
- resolved Aug 03, 2026, 04:54 PM UTC
This issue has been resolved. To create or renew your push certificate, first download a fresh AddigyCSR.plist from your Addigy instance, then upload it to Apple’s APNs portal. An older AddigyCSR.plist file will not work. If you still see errors after using a newly downloaded file, please open a support ticket and we will assist.
Minor July 9, 2026 Addigy Identity: "Something went wrong" error affecting some users 5d 21h Addigy Identity
Started Jul 09, 2026, 09:09 PM UTC· resolved Jul 15, 2026, 06:53 PM UTC
- identified Jul 09, 2026, 09:09 PM UTC
We identified an issue impacting certain environments, where some end users may see a "Something went wrong" pop-up related to Addigy Identity. We've identified the cause and are working on a fix. In the meantime, users can log in locally or by reverting back to the native login window. If you experience this issue, please submit a support ticket to [email protected]. We'll update this incident as we make progress.
- identified Jul 10, 2026, 09:08 PM UTC
A fix is currently being validated and will release early next week. In the meantime, affected users can continue to log in locally or revert to the native macOS login window. If you experience this issue, please submit a support ticket to [email protected]. We’ll continue to share updates as testing progresses.
- monitoring Jul 14, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:53 PM UTC
This incident has been resolved.
Minor June 22, 2026 Elevated Latency on Addigy Cloud Interface 3h 45m Addigy Cloud Interface
Started Jun 22, 2026, 02:15 PM UTC· resolved Jun 22, 2026, 06:01 PM UTC
- investigating Jun 22, 2026, 02:15 PM UTC
We are currently investigating elevated latency on Addigy Cloud Interface, certain users may be seeing the interface slow to load.
- identified Jun 22, 2026, 02:59 PM UTC
This issue is being correlated to an upstream vendor, for additional status information from the vendor please see this link: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 "We are investigating a fiber cut in Eastern North America. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts as Cloudflare engineers look to mitigate."
- monitoring Jun 22, 2026, 04:53 PM UTC
Cloudflare Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
- resolved Jun 22, 2026, 06:01 PM UTC
This incident has been resolved.
Major June 18, 2026 Issue with direct agent installer download links on Add Devices page 7m Addigy Cloud Interface
Started Jun 18, 2026, 12:53 PM UTC· resolved Jun 18, 2026, 01:00 PM UTC
- identified Jun 18, 2026, 12:53 PM UTC
An issue has been identified with direct subdomain agent installer download links that are obtained on the Add Devices Page.
- resolved Jun 18, 2026, 01:00 PM UTC
A fix has been applied and the incident is now resolved.
Critical February 22, 2026 Trouble logging in 1h 34m Addigy Cloud Interface
Started Feb 22, 2026, 06:41 PM UTC· resolved Feb 22, 2026, 08:15 PM UTC
- investigating Feb 22, 2026, 06:41 PM UTC
Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating issues related to our upstream vendor.
- monitoring Feb 22, 2026, 06:52 PM UTC
Authentication is operational again, we are monitoring our upstream vendor, please contact [email protected] if you need additional assistance.
- resolved Feb 22, 2026, 08:15 PM UTC
This incident has been resolved.
Major September 30, 2025 Issues with Device Filtering and Device Searching 44m Addigy Cloud Interface
Started Sep 30, 2025, 05:34 PM UTC· resolved Sep 30, 2025, 06:18 PM UTC
- investigating Sep 30, 2025, 05:34 PM UTC
We are currently investigating an issue with Device Filtering and Device Searching on the devices page. Clearing your search filters will allow the devices page to load as a temporary workaround.
- monitoring Sep 30, 2025, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 06:18 PM UTC
This incident has been resolved.
Critical September 9, 2025 Trouble logging into Addigy Platform 49m Addigy Cloud Interface
Started Sep 09, 2025, 06:50 PM UTC· resolved Sep 09, 2025, 07:39 PM UTC
- investigating Sep 09, 2025, 06:50 PM UTC
Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating this issue.. We will send an additional update in 60 minutes.
- monitoring Sep 09, 2025, 07:04 PM UTC
Our upstream provider Cloudflare had an incident that caused issues with users logging in or or staying authenticated, this issue is now resolved as per Cloudflare. More information is available below about the Cloudflare incident: https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6 `The issue has been identified and a fix is being implemented. - Posted 1 minute ago. Sep 09, 2025 - 19:01 UTC`
- resolved Sep 09, 2025, 07:39 PM UTC
This incident has been resolved.
Minor May 30, 2025 ThreatDown Maintenance enabling Web Protection on all Policies (MB-EngineHostApp-NCEP) 8h 37m Addigy Cloud Interface
Started May 30, 2025, 01:57 PM UTC· resolved May 30, 2025, 10:35 PM UTC
- identified May 30, 2025, 01:57 PM UTC
Our partner, Threatdown (Malwarebytes), released an update to their OneView platform on May 29th 2025, at 9:00 PM which enabled Web Protection setting in all policies for all customers. This will cause a pop-up to all end-users to enable MB-EngineHostApp-NCEP Security Extension. What to Expect: * Devices with Threatdown EDR may begin to display popups or notifications related to Web Protection. * These popups are expected behavior and indicate that Web Protection is now actively monitoring web traffic. Remediation Options: * This setting will stop prompting if you turn Web Protection Off in your OneView Policy. * If you want to keep this setting on, it can be whitelisted with this profile or manually approved using this guide: https://support.threatdown.com/hc/en-us/articles/36281326008083-Allow-system-extension-for-Web-Protection-on-macOS-devices-Nebula (NOTE: This will cause networking issues, so please verify your deployment process as the previous content filter needs to be disabled.) Recommended Actions: * If you choose to do nothing, we recommend informing your users of the expected popups to reduce confusion. * Review your ThreatDown policies to ensure they align with your organization’s security preferences. If you experience unexpected behavior or need assistance adjusting your policies, please contact our support team.
- resolved May 30, 2025, 10:35 PM UTC
After further discussions with ThreatDown (Malwarebytes), the release was reverted due to connection issues introduced from enabling Web Protection and should now be disabled from policies it was enabled on. This should suppress the prompt, and prevent new users from seeing it. If you require any additional assistance on this issue, please contact [email protected]
Major February 26, 2025 Error when assigning MDM Profiles 3h 51m Addigy Cloud Interface
Started Feb 26, 2025, 04:22 PM UTC· resolved Feb 26, 2025, 08:14 PM UTC
- identified Feb 26, 2025, 04:22 PM UTC
We have identified an error when assigning MDM Profiles.
- monitoring Feb 26, 2025, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2025, 08:14 PM UTC
This incident has been resolved.