Adaptavist Cloud Apps experienced a notice incident on June 12, 2025 affecting Behaviours - ScriptRunner for Jira Cloud, lasting 11d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 09:39 AM UTC
Behaviours logs are failing to load, we are currently investigating the underlying cause.
- identified Jun 13, 2025, 09:28 AM UTC
We have determined that there is an issue with a search index on a specific day, resulting in the inability to retrieve all behavior logs.
- monitoring Jun 16, 2025, 03:47 PM UTC
We have patched the issue, and behaviours logs are loading. We will continue to monitor the situation.
- investigating Jun 17, 2025, 07:26 AM UTC
We have identified that some customers' Behaviours logs are failing to load. Our team is currently investigating the issue. We’ll share further updates as we learn more.
- monitoring Jun 17, 2025, 10:15 AM UTC
We have patched the issue by reducing the Behaviours logs being fetched down to the past 6 days. We will continue to monitor this issue.
- resolved Jun 23, 2025, 07:45 PM UTC
The Behaviours log search functionality has been restored and is currently operating stably. As part of the resolution, a patch was implemented to limit search queries to the most recent seven days, which has improved reliability under load.