Adaptavist Cloud Apps incident

AWS and Atlassian Major Outages Across Most Services and API's

Adaptavist Cloud Apps experienced a notice incident on October 21, 2025 affecting ScriptRunner for Jira Cloud and Behaviours - ScriptRunner for Jira Cloud and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Oct 21, 2025, 07:24 AM UTC
Resolved: Oct 21, 2025, 07:24 AM UTC
Duration: —
Detected by Pingoru: Oct 21, 2025, 07:24 AM UTC

Affected components

ScriptRunner for Jira CloudBehaviours - ScriptRunner for Jira CloudEnhanced Search for Jira CloudScriptRunner for Confluence Cloud

Update timeline

resolved Oct 21, 2025, 07:24 AM UTC

Between 20-21 October, Atlassian Cloud experienced a major service disruption due to an outage in AWS’s US-EAST-1 region that affected DNS resolution and dependent global services (e.g., DynamoDB, IAM). This caused partial or complete unavailability across multiple Atlassian systems, including: * Jira Cloud, Confluence Cloud, and Bitbucket Cloud APIs * Marketplace (app listings, installations, licensing, and vendor management) * Forge developer platform (app deployment, logging, and monitoring) * Atlassian Support portal and related service desks * Authentication and user management flows ScriptRunner for Jira and Confluence Cloud, Enhanced Search and Behaviours functionality were indirectly affected through Atlassian platform dependencies (e.g., API latency and Marketplace licensing validation), though no internal ScriptRunner infrastructure outage occurred. AWS mitigated the underlying DNS issue in US-EAST-1, after which Atlassian restored full functionality across affected products. Atlassian has confirmed full recovery of core services, with residual monitoring on migrations and JSM virtual service agents still ongoing. We apologise for any inconvenience caused.