Adaptavist Cloud Apps incident

Scripts using Saved Script fail to execute

Minor Resolved View vendor source →

Adaptavist Cloud Apps experienced a minor incident on December 3, 2025 affecting ScriptRunner for Jira Cloud, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 05:00 PM UTC
Resolved
Dec 04, 2025, 05:50 PM UTC
Duration
1d
Detected by Pingoru
Dec 03, 2025, 05:00 PM UTC

Affected components

ScriptRunner for Jira Cloud

Update timeline

  1. investigating Dec 03, 2025, 04:08 PM UTC

    ScriptRunner scripts using Saved Scripts from Script Manager are experiencing failures to download the Saved Scripts resulting in failures to run the script. It affects ScriptRunner config importing Saved Scripts as well as config pointing directly to saved scripts.

  2. identified Dec 04, 2025, 10:49 AM UTC

    We have identified an issue with the access to Saved Scripts from the execution environment

  3. monitoring Dec 04, 2025, 10:53 AM UTC

    We have deployed a fix to the scripts execution process to allow for more robust access to the Saved Scripts from the execution environment.

  4. resolved Dec 05, 2025, 11:45 AM UTC

    All script using saved scripts from Script Manager are now working as expected.