Adaptavist Cloud Apps incident

Some customer scripts failed to execute in US region

Major Resolved View vendor source →

Adaptavist Cloud Apps experienced a major incident on December 18, 2025 affecting ScriptRunner for Jira Cloud and ScriptRunner for Confluence Cloud, lasting 20h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 07:00 PM UTC
Resolved
Dec 19, 2025, 03:53 PM UTC
Duration
20h 53m
Detected by Pingoru
Dec 18, 2025, 07:00 PM UTC

Affected components

ScriptRunner for Jira CloudScriptRunner for Confluence Cloud

Update timeline

  1. investigating Dec 19, 2025, 11:53 AM UTC

    Some customer scripts are not running in the US region. This occurred between 19:00 and 21:50.

  2. monitoring Dec 19, 2025, 03:19 PM UTC

    All scripts are back to running as usual. We have introduced changes to our distributed cache system and scaled up to improve the availability.

  3. resolved Dec 19, 2025, 03:53 PM UTC

    We have identified the issue and released a fix. Apologies for the inconvenience