Adaptavist Cloud Apps incident

Filter syncing delays in ScriptRunner Enhanced Search in US

Minor Resolved View vendor source →

Adaptavist Cloud Apps experienced a minor incident on December 29, 2025, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 11:00 AM UTC
Resolved
Dec 29, 2025, 05:00 PM UTC
Duration
6h
Detected by Pingoru
Dec 29, 2025, 11:00 AM UTC

Update timeline

  1. resolved Jan 09, 2026, 08:39 AM UTC

    We experienced delays in automated filter syncing for ScriptRunner for Jira Enhanced Search customers in the US from 11:00AM UTC to 5:00PM UTC. Some filter results may have been out of date during this period for some customers. A work around was available at this time by manually syncing the filter from the Enhanced Search page. We apologise for the disruption and are implementing architecture changes to improve the stability of this service.