Delays in filter syncing in SR Enhanced Search US

Update timeline

1. identified Feb 20, 2026, 02:16 PM UTC

   We are currently experiencing delays in filter syncing in SR Enhanced Search US. Filter results may be out of date temporarily until the issue is resolved. We have identified the root cause and working on a potential fix.

2. monitoring Feb 20, 2026, 02:41 PM UTC

   A potential fix is being deployed and will be monitored on production shortly.

3. monitoring Feb 20, 2026, 03:24 PM UTC

   While we continue to monitor the situation, the ES filters can be manually synced as a workaround in the meantime.

4. monitoring Feb 20, 2026, 03:30 PM UTC

   ES filters are starting to be automatically synced again; we'll continue to monitor the situation until we can confirm the issue is fully resolved. In the meantime, manual filter syncing is also possible as a temporary workaround.

5. monitoring Feb 20, 2026, 04:57 PM UTC

   Upon further review, an additional fix is still required and in the process of being deployed. Automatic filter syncing may only work intermittently at this point; we'll continue to monitor the situation until the issue is fully resolved.

6. identified Feb 20, 2026, 05:06 PM UTC

   ES Filters may not have been synced during the last 30 minutes; we have identified the cause and we are in the process of deploying another fix. Apologies for the inconvenience; we appreciate your patience while we resolve this issue.

7. monitoring Feb 20, 2026, 06:29 PM UTC

   The issue may have been resolved after the latest fix was deployed. We'll continue to monitor the situation and we are hopeful the incident can be resolved soon.

8. resolved Feb 20, 2026, 06:42 PM UTC

   The issue has been resolved, after verifying that ES filter syncing is now working as expected. Apologies for the inconvenience, and thank you for your patience.