Action1 incident

[EU] Degraded Performance of Update Services

Minor Resolved

Action1 experienced a minor incident on October 14, 2026, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 10:45 AM UTC
Resolved
Oct 14, 2026, 02:13 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 14, 2026, 10:45 AM UTC

Update timeline

  1. identified Oct 14, 2026, 10:45 AM UTC

    Some users in the Europe region may experience slow responses or timeouts when accessing update-related features and APIs. We have identified an infrastructure capacity bottleneck, and a fix is in progress. We will provide another update once we have verified recovery.

  2. monitoring Oct 14, 2026, 01:03 PM UTC

    The infrastructure capacity upgrade in the Europe region is complete, and response times have improved significantly. Some requests may still experience intermittent delays or errors. We are monitoring performance and investigating the remaining errors before confirming full recovery.

  3. resolved Oct 14, 2026, 02:13 PM UTC

    The performance degradation affecting update-related services in the Europe region has been resolved following a cache capacity upgrade. We have verified sustained performance recovery and will continue monitoring the service. Thank you for your patience.