Acquired incident

Service Degradation for Processing Payments

Minor Resolved View vendor source →

Acquired experienced a minor incident on February 25, 2026 affecting Payouts and Payments API and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 10:20 AM UTC
Resolved
Feb 25, 2026, 01:26 PM UTC
Duration
3h 6m
Detected by Pingoru
Feb 25, 2026, 10:20 AM UTC

Affected components

PayoutsPayments APIComponentsPay by BankHosted CheckoutDirect DebitCards

Update timeline

  1. investigating Feb 25, 2026, 10:20 AM UTC

    We are investigating reports of delayed payment processing. Our team is actively working to identify the cause and will share updates as soon as possible.

  2. investigating Feb 25, 2026, 10:56 AM UTC

    We are continuing to investigate the issue.

  3. identified Feb 25, 2026, 11:02 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 25, 2026, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 25, 2026, 11:46 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 25, 2026, 01:26 PM UTC

    This incident has been resolved.