Acquia experienced a minor incident on August 31, 2026 affecting Acquia DAM and Assets and Templates and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Acquia DAMAssets and TemplatesAcquia DAM
Update timeline
- investigating Aug 31, 2026, 04:28 PM UTC
We are currently investigating an issue with degraded file processing for customers hosted in the EU.
- monitoring Aug 31, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring to ensure stability. We're also processing work that accumulated during the incident.
- resolved Aug 31, 2026, 05:34 PM UTC
We've resolved the issue causing degraded file processing for customers hosted in the EU and have completed processing work that accumulated during the incident. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.