Acquia incident

Issue Affecting Related & Popular Search Results

Major Resolved View vendor source →

Acquia experienced a major incident on July 23, 2026 affecting SearchStax Search APIs and SearchStax Discovery APIs and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 04:48 PM UTC
Resolved
Jul 23, 2026, 07:35 PM UTC
Duration
2h 46m
Detected by Pingoru
Jul 23, 2026, 04:48 PM UTC

Affected components

SearchStax Search APIsSearchStax Discovery APIsSearchStax Pulse Monitoring

Update timeline

  1. identified Jul 23, 2026, 04:48 PM UTC

    We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.

  2. monitoring Jul 23, 2026, 05:10 PM UTC

    A fix has been implemented for the issue affecting related and popular search functionality and Pulse monitoring. We are actively monitoring the systems to confirm full restoration of service. We will provide a final update once stability is confirmed.

  3. resolved Jul 23, 2026, 07:35 PM UTC

    The issue affecting related and popular search functionality and Pulse monitoring has been fully resolved. All systems are operational. We appreciate your patience during this incident.