Acquia incident

Service for all affected Acquia Source has been restored

Major Resolved View vendor source →

Acquia experienced a major incident on November 18, 2025 affecting Acquia Source, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:52 PM UTC
Resolved
Nov 18, 2025, 06:11 PM UTC
Duration
4h 19m
Detected by Pingoru
Nov 18, 2025, 01:52 PM UTC

Affected components

Acquia Source

Update timeline

  1. identified Nov 18, 2025, 01:52 PM UTC

    Acquia is currently investigating an interruption of service for Acquia Source Platform (source.acquia.com), which is currently inaccessible. This interruption is not expected to impact customer CMS or sites hosted on Acquia Source. Our teams are actively working on a resolution. We will provide a full update once the service is fully restored.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Acquia Source Platform (source.acquia.com) is now accessible, and the issue has been resolved. Our team will continue to monitor the situation to ensure ongoing stability. We will provide additional updates when available.

  3. resolved Nov 18, 2025, 06:11 PM UTC

    The underlying cause of this Acquia Source service interruption has been addressed. All affected Acquia Source services have been restored. All services are operational at this time.