ACME Technologies incident

ACME Platform Servers - Unscheduled Maintenance.

Critical Resolved View vendor source →

ACME Technologies experienced a critical incident on January 12, 2024 affecting Access Control and ACME eCommerce (B2C) and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 09:39 PM UTC
Resolved
Jan 13, 2024, 01:26 AM UTC
Duration
3h 47m
Detected by Pingoru
Jan 12, 2024, 09:39 PM UTC

Affected components

Access ControlACME eCommerce (B2C)ACME Backoffice (B2B)ACME Sales POS application

Update timeline

  1. identified Jan 12, 2024, 09:39 PM UTC

    We are currently performing necessary maintenance on our servers related to an earlier platform disruption We will have service restored shortly.

  2. identified Jan 12, 2024, 09:59 PM UTC

    Users may still be experiencing access issues with Back Office and ACME Sales applications. We are currently working to resolve a networking issue inside of our hosted data center.

  3. identified Jan 12, 2024, 10:54 PM UTC

    Our team is still working with our 3rd party Data Center provider to resolve a networking issue. Once that issue is resolved, we will be able to restart our services and resume normal operations.

  4. monitoring Jan 12, 2024, 11:02 PM UTC

    Service should now be returning to all users. Our team is actively monitoring performance.

  5. resolved Jan 13, 2024, 01:26 AM UTC

    This incident has been resolved.