ACME Technologies incident

Platform Service Degradation - Backoffice and B2B API

Major Resolved View vendor source →

ACME Technologies experienced a major incident on April 26, 2024 affecting ACME Backoffice (B2B), lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 07:33 PM UTC
Resolved
Apr 26, 2024, 09:13 PM UTC
Duration
1h 39m
Detected by Pingoru
Apr 26, 2024, 07:33 PM UTC

Affected components

ACME Backoffice (B2B)

Update timeline

  1. identified Apr 26, 2024, 07:33 PM UTC

    ACME is experiencing degraded server performance that is impacting the Backoffice (B2B) application and API endpoints for some users. ACME eCommerce and POS is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. monitoring Apr 26, 2024, 08:05 PM UTC

    Our team has made the necessary adjustments to our B2B servers and performance should be normalizing for all users shortly.

  3. resolved Apr 26, 2024, 09:13 PM UTC

    This incident has been resolved.