ACME Technologies experienced a major incident on June 3, 2024 affecting ACME Backoffice (B2B), lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2024, 04:50 PM UTC
End users are currently unable to access the Import/Export feature in ACME Backoffice. Our team is looking into this matter to identify and resolve the issue.
- investigating Jun 03, 2024, 05:53 PM UTC
We are continuing to investigate this issue. Thank you for your patience as we work to get this matter resolved as quickly as possible.
- identified Jun 03, 2024, 06:48 PM UTC
An issue has been identified with the cloud servers that run this feature. A fix will be applied to these servers once our team isolates the specific component that is causing the malfunction.
- resolved Jun 03, 2024, 07:56 PM UTC
We have made a configuration change to our servers which has resolved this issue. Import/Export functionality has been restored.