ACME Technologies incident

Platform Service Disruption - Backoffice

Critical Resolved View vendor source →

ACME Technologies experienced a critical incident on January 5, 2025 affecting ACME Backoffice (B2B), lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2025, 02:26 PM UTC
Resolved
Jan 05, 2025, 02:52 PM UTC
Duration
25m
Detected by Pingoru
Jan 05, 2025, 02:26 PM UTC

Affected components

ACME Backoffice (B2B)

Update timeline

  1. investigating Jan 05, 2025, 02:26 PM UTC

    ACME is experiencing a service disruption that is impacting the ACME Backoffice (B2B) application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. monitoring Jan 05, 2025, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2025, 02:52 PM UTC

    The issue is now fully resolved. A final status update will be shared once a full root-cause analysis has been completed.