ACME Technologies incident
Worldpay Express Processing - Transaction Authorizations
ACME Technologies experienced a major incident on March 20, 2025 affecting Worldpay Express, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2025, 06:15 PM UTC
Incident Start: 20 Mar, 2025 17:09 UTC | Mar 20, 2025 13:09 EDT Platform Affected: Integrated Payments - Express - Transaction Authorizations Issue: There is an incident which is intermittently causing connection failures for transaction authorizations on the Integrated Payments - Express platform. Impact: Some transactions may intermittently be declined. Actions Taken to Restore Service: Worldpay technical resources are working to identify and resolve the issue.
- identified Mar 20, 2025, 07:17 PM UTC
Incident Start: 20 Mar, 2025 17:09 UTC | Mar 20, 2025 13:09 EDT Platform Affected: Integrated Payments - Express - Transaction Authorizations Issue: There is an incident which is intermittently causing connection failures for transaction authorizations on the Integrated Payments - Express platform. Status: Update Impact: Some transactions may intermittently be declined. Actions Taken to Restore Service: Worldpay technical teams are continuing to work to identify and resolve the issue.
- identified Mar 20, 2025, 09:22 PM UTC
Incident Start: 20 Mar, 2025 17:09 UTC | Mar 20, 2025 13:09 EDT Platform Affected: Integrated Payments - Express - Transaction Authorizations Issue: There is an incident which is intermittently causing connection failures for transaction authorizations on the Integrated Payments - Express platform. Status: Update Impact: Some transactions may intermittently be declined. Actions Taken to Restore Service: Worldpay technical resources have observed recovery in the processing environment. Worldpay will continue to monitor for stability before declaring the issue resolved.
- resolved Mar 20, 2025, 09:46 PM UTC
Incident Start: 20 Mar, 2025 17:09 UTC | Mar 20, 2025 13:09 EDT Platform Affected: Integrated Payments - Express - Transaction Authorizations Issue: There was an incident which intermittently caused connection failures for transaction authorizations on the Integrated Payments - Express platform. Status: End of Impact Impact: Some transactions may have intermittently been declined. Actions Taken to Restore Service: There was a network issue that resolved without intervention from Worldpay technical resources. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 20 Mar, 2025 20:27 UTC | Mar 20, 2025 16:27 EDT