ACME Technologies Outage History
ACME Technologies is up right nowPingoru has recorded 50 incidents for ACME Technologies: 10 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Critical July 9, 2026 ACME eCommerce Service Disruption 34m ACME eCommerce (B2C)
Started Jul 09, 2026, 01:33 PM UTC· resolved Jul 09, 2026, 02:08 PM UTC
- investigating Jul 09, 2026, 01:33 PM UTC
ACME is experiencing a service disruption that is impacting the eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Jul 09, 2026, 01:55 PM UTC
Our team is continuing to investigate an issue that is causing server errors for online checkout pages and related API calls.
- resolved Jul 09, 2026, 02:08 PM UTC
We have resolved the issue and all pages are now operating as expected.
Major June 25, 2026 Platform Service Disruption - POS 54m ACME eCommerce (B2C), ACME Sales POS application
Started Jun 25, 2026, 08:52 PM UTC· resolved Jun 25, 2026, 09:46 PM UTC
- investigating Jun 25, 2026, 08:52 PM UTC
ACME is experiencing a service disruption that is impacting the ACME Sales (POS)application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Jun 25, 2026, 08:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 25, 2026, 09:45 PM UTC
This has been now been resolved.
- resolved Jun 25, 2026, 09:46 PM UTC
This incident has been resolved.
Critical June 25, 2026 Platform Service Disruption - Backoffice 2h 4m ACME Backoffice (B2B)
Started Jun 25, 2026, 06:54 PM UTC· resolved Jun 25, 2026, 08:58 PM UTC
- investigating Jun 25, 2026, 06:54 PM UTC
ACME is experiencing a service disruption that is impacting the Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Jun 25, 2026, 07:00 PM UTC
The issued has been resolved. Users may need to clear recent browser data.
- resolved Jun 25, 2026, 08:58 PM UTC
This incident has been resolved.
Critical March 19, 2026 Platform Service Disruption - POS and Backoffice 1h 26m ACME Backoffice (B2B), ACME Sales POS application
Started Mar 19, 2026, 01:16 PM UTC· resolved Mar 19, 2026, 02:43 PM UTC
- investigating Mar 19, 2026, 01:16 PM UTC
ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Mar 19, 2026, 02:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 19, 2026, 02:43 PM UTC
The Issue has been resolved and service has been restored to all channels.
- postmortem Mar 19, 2026, 06:49 PM UTC
The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again. We are also improving the client \(POS\) experience during service degradation so any future issues are handled more gracefully.
Critical February 11, 2026 Disruption with ACME Fraud Shield - 3DS 1h 11m VISA Cardinal 3D-Secure Service
Started Feb 11, 2026, 08:57 PM UTC· resolved Feb 11, 2026, 10:09 PM UTC
- investigating Feb 11, 2026, 08:57 PM UTC
We are currently experiencing a critical error with our VISA 3DS solution. The matter has been escalated and we are working on a solution. For the interim, 3DS has been disabled at applicable venues to unblock legitimate purchasers.
- monitoring Feb 11, 2026, 09:36 PM UTC
A service provider that powers our 3DS and Advanced Fraud Shield features is currently experiencing a platform outage, which is impacting our integration. Our 3DS service has been temporarily disabled until this issue is resolved. Our team is closely monitoring and will re-enable this feature for applicable venues once the service has normalized.
- resolved Feb 11, 2026, 10:09 PM UTC
3DS service has been restored and will be reactivated for participating venues.
Critical February 6, 2026 ACME API Service Disruption 1h 12m ACME eCommerce (B2C), ACME Backoffice (B2B), ACME API
Started Feb 06, 2026, 03:15 PM UTC· resolved Feb 06, 2026, 04:27 PM UTC
- investigating Feb 06, 2026, 03:15 PM UTC
An issue has been identified with our e-commerce servers where a hard refresh of the internet browser is required. Our team is working to resolve the issue but for the interim, loading your browser without cached data browser will restore server. To learn how to depending on your browser, visit: https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache
- investigating Feb 06, 2026, 03:30 PM UTC
We are continuing to investigate issues with Checkouts and various API endpoints.
- investigating Feb 06, 2026, 03:59 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 06, 2026, 04:21 PM UTC
A fix has been implemented and we are closely motoring the platform to ensure stability. Service should now be restored to ACME Checkouts and our API integrations.
- resolved Feb 06, 2026, 04:27 PM UTC
This incident has been resolved.
- postmortem Feb 09, 2026, 11:36 PM UTC
### Issue Summary AWS identified a degradation in the underlying hardware supporting one of our production load balancer instances. While AWS had scheduled automated maintenance to address this, the instance became unavailable earlier than the maintenance window and stopped handling traffic. ### Impact Traffic routing through this load balancer was disrupted while the instance was in an unexpected state. ### Root Cause The issue was caused by degradation of the AWS host hardware. Additionally, our monitoring did not immediately alert on the instance becoming unavailable due to a configuration gap in our monitoring coverage. ### Resolution The affected instance was restored once AWS completed the stop/start process required to move it off the degraded hardware, and normal traffic handling resumed. ### Preventive Actions We are updating our monitoring configuration to ensure all critical production components are actively monitored and alerted on, reducing time to detection for similar issues in the future.
Critical August 31, 2025 Platform Service Disruption - Payment Processing 1h Worldpay Express
Started Aug 31, 2025, 01:26 PM UTC· resolved Aug 31, 2025, 02:27 PM UTC
- investigating Aug 31, 2025, 01:26 PM UTC
ACME is experiencing a service disruption with the Express payment processor that is impacting credit card processing on all channels We are investigating the issue, and we will update this incident as soon as possible.
- investigating Aug 31, 2025, 01:55 PM UTC
Worldpay is continuing to investigate and work on the issue.
- resolved Aug 31, 2025, 02:27 PM UTC
This incident has been resolved.
- postmortem Aug 31, 2025, 02:28 PM UTC
**Resolved -** Worldpay technical resources resolved an internal database issue to restore service. Worldpay will continue to monitor the processing environment for stability. Aug 31, 14:27 UTC
Minor August 19, 2025 ACME eCommerce Degraded Service 1h 35m ACME eCommerce (B2C)
Started Aug 19, 2025, 11:52 PM UTC· resolved Aug 20, 2025, 01:27 AM UTC
- investigating Aug 19, 2025, 11:52 PM UTC
ACME is experiencing a service disruption that is impacting the display of eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- identified Aug 19, 2025, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2025, 01:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 01:27 AM UTC
This incident has been resolved.
- postmortem Aug 21, 2025, 08:10 PM UTC
The CSS variable issue was caused by an incorrect Trust Store \(SSL certificate\) configuration on the Java server instances. This issue was resolved by our team and we are taking steps to ensure this misconfiguration does not occur again.
Major May 31, 2025 Platform Service Disruption - Card Readers Processing 2h 17m Worldpay Express, ACME Sales POS application
Started May 31, 2025, 04:03 PM UTC· resolved May 31, 2025, 06:20 PM UTC
- investigating May 31, 2025, 04:03 PM UTC
Some users are reporting unexpected and intermittent disconnects with the Ingenico card readers. Our team is investigating the source of the issue, and we aim to have this resolved as quickly as possible.
- investigating May 31, 2025, 05:09 PM UTC
We are continuing to investigate this issue.
- monitoring May 31, 2025, 06:07 PM UTC
Changes have been made to our infrastructure to alleviate the processing issues. We will continue monitoring.
- monitoring May 31, 2025, 06:20 PM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2025, 06:20 PM UTC
This incident has been resolved.
Notice April 11, 2025 Worldpay Express Processing - Transaction Authorizations 1d Worldpay Express
Started Apr 11, 2025, 09:37 AM UTC· resolved Apr 12, 2025, 09:37 AM UTC
- resolved Apr 11, 2025, 04:03 PM UTC
Incident Start: 11 Apr, 2025 09:37 UTC | Apr 11, 2025 05:37 EDT Platform Affected: Transaction Processing - Transaction Authorizations Issue: There was an incident affecting transaction authorizations on the Visa network. Status: End of Impact Impact: Some transactions may have experienced a timeout during processing. Actions Taken to Restore Service: Worldpay technical resources have successfully fixed the issue and will continue to monitor the environment for stability.
Major March 13, 2025 3DS Platform Services Interruption 4h
Started Mar 13, 2025, 02:00 PM UTC· resolved Mar 13, 2025, 06:00 PM UTC
- resolved Mar 17, 2025, 09:18 PM UTC
ACME experienced an interruption that affected our ability to connect to endpoints required to properly complete Fraud Shield transactions. This was due to a rotation of Root CA and Leaf certificates by the solutions provider that occurred in an non-orthodox manner that caused ACME's systems to reject the new endpoints. Leadup and Resolution: Wednesday, March 12th incident 2025-03-12 15:52 UTC (11:52 AM Eastern) first notification to DevOps of a SSLHandshakeException 2025-03-12 15:52 UTC (11:52 AM Eastern) SSLHandshakeException errors continue for approximately an hour; the problem is that Cardinal changed their certs. 2025-03-12 17:00 UTC (14:00 PM Eastern) Cardinal rolls back their certs and 3DS at ACME stops throwing SSLHandshakeExceptions. Thursday, March 13th incident 2025-03-13 14:20 UTC (10:20 AM Eastern) first notification to DevOps that the SSLHandshakeException is again happening. Over the next few hours, ACME sees certificate upgrades and rollbacks on Cardinal endpoints, causing intermittent 3DS success/failure. 2025-03-13 19:14 UTC (15:14 Eastern) ACME update: ACME turns off 3DS for all venues; Cardinal also says they’ve rolled back the changes that caused problems. 2025-03-13 20:11 UTC (16:11 Eastern) DevOps sees SSLHandshakeExceptions return 2025-03-13 20:52 UTC (14:52 Eastern) ACME updates leaf cert in prod 2025-03-13 21:29 UTC (17:29 Eastern) ACME successful test in prod 107 2025-03-13 22:00 UTC (18:00 Eastern) ACME prod returns to calm 2025-03-13 22:00 UTC (18:00 Eastern) ACME production 3DS re-enabled for B2C whitelabel
- postmortem Mar 17, 2025, 09:18 PM UTC
Postmortem notes: ACME is examining a way to perform a graceful degradation component in Fraud Shield B2C and SDK where affected checkout flows can be maintained, with diminished liability requirements. Root Certificate workflow is being examined to implement additional automation as needed.
Minor January 22, 2025 ACME Backoffice - Degraded Service 12m ACME Backoffice (B2B)
Started Jan 22, 2025, 01:36 AM UTC· resolved Jan 22, 2025, 01:49 AM UTC
- investigating Jan 22, 2025, 01:36 AM UTC
We are aware that CSS and HTML variables are currently not loading in most web browsers. Our team is working to restore service as quickly as possible.
- resolved Jan 22, 2025, 01:49 AM UTC
This incident has been resolved.
Critical January 5, 2025 Platform Service Disruption - Backoffice 25m ACME Backoffice (B2B)
Started Jan 05, 2025, 02:26 PM UTC· resolved Jan 05, 2025, 02:52 PM UTC
- investigating Jan 05, 2025, 02:26 PM UTC
ACME is experiencing a service disruption that is impacting the ACME Backoffice (B2B) application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- monitoring Jan 05, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2025, 02:52 PM UTC
The issue is now fully resolved. A final status update will be shared once a full root-cause analysis has been completed.
Critical December 29, 2024 Worldpay Core Processing - Transaction Authorizations 2h 9m Worldpay Express
Started Dec 29, 2024, 03:24 PM UTC· resolved Dec 29, 2024, 05:34 PM UTC
- investigating Dec 29, 2024, 03:24 PM UTC
There is an issue with processing credit cards across all sales channels. Our team is investigating the root issue to get this resolved as soon as possible.
- investigating Dec 29, 2024, 03:56 PM UTC
Our team is still investigating the issue. We will share an update once the root cause of the card failures has been identified.
- identified Dec 29, 2024, 04:16 PM UTC
We have confirmed that the issue is related to the payment processor network utilized on our platform. We are awaiting an update from our partner service once the root issue has been resolved.
- monitoring Dec 29, 2024, 05:15 PM UTC
Service with the credit card processor should be normalizing. Our team is actively monitoring.
- resolved Dec 29, 2024, 05:34 PM UTC
All card services are now operating as expected.
- postmortem Dec 31, 2024, 06:07 PM UTC
On Sunday 12/29/24 between 9:49 AM-11:43 AM EST there was an incident affecting authorizations for credit card transactions using the Worldpay payment processor. During this time, transactions may have been pre-approved but would not have been settled unless an order was created in ACME. In cases where a customer tried a card but recieved an error, they will see a “pending” amount on their statements but not a final charge. These pending authorizations are expected to drop off within 10 business days.