ACME Technologies incident

Platform Service Disruption - Backoffice

Major Resolved View vendor source →

ACME Technologies experienced a major incident on September 3, 2025 affecting ACME Backoffice (B2B) and ACME Sales POS application, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 11:41 PM UTC
Resolved
Sep 04, 2025, 12:22 AM UTC
Duration
41m
Detected by Pingoru
Sep 03, 2025, 11:41 PM UTC

Affected components

ACME Backoffice (B2B)ACME Sales POS application

Update timeline

  1. identified Sep 03, 2025, 11:41 PM UTC

    ACME is experiencing a service disruption that is impacting the Backoffice (B2B) application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. monitoring Sep 04, 2025, 12:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2025, 12:22 AM UTC

    This incident has been resolved.

  4. postmortem Sep 04, 2025, 06:34 PM UTC

    ACME Backoffice \(B2B\) was unavailable because of issues encountered with our UI release process. These issues have been resolved, and we will add a pre-release test of the UI to ensure future B2B releases will be problem-free.