ACME Technologies incident

Platform Service Disruption - POS and Backoffice

ACME Technologies experienced a notice incident on September 12, 2025 affecting ACME Backoffice (B2B) and ACME Sales POS application, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started: Sep 12, 2025, 02:55 PM UTC
Resolved: Sep 12, 2025, 04:39 PM UTC
Duration: 1h 44m
Detected by Pingoru: Sep 12, 2025, 02:55 PM UTC

Affected components

ACME Backoffice (B2B)ACME Sales POS application

Update timeline

investigating Sep 12, 2025, 02:55 PM UTC

ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
resolved Sep 12, 2025, 04:39 PM UTC

Our team has been monitoring and is no longer observing an impact to service.
postmortem Sep 15, 2025, 09:52 PM UTC

09/12/2025 7am- 09/12/2025 9am PDT **Root Cause:** A resource-intensive operation was unexpectedly triggered, which led to API performance issues for a subset of users. For some venues, this resulted in intermittent API failures. **Mitigation:** We have updated operating procedures to prevent similar incidents in the future and have introduced additional checks and safeguards in the infrastructure layer to prevent resource-heavy operations from compromising system resources.