Accredible incident

Service disruption

Critical Resolved View vendor source →

Accredible experienced a critical incident on June 30, 2022 affecting USA - Credentials and USA - Dashboard and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2022, 12:52 PM UTC
Resolved
Jun 30, 2022, 02:21 PM UTC
Duration
1h 29m
Detected by Pingoru
Jun 30, 2022, 12:52 PM UTC

Affected components

USA - CredentialsUSA - DashboardUSA - Spotlight DirectoryUSA - APIUSA - Wallet PassesUSA - Rendering (PDF & Image)USA - AnalyticsUSA - Integrations

Update timeline

  1. investigating Jun 30, 2022, 12:52 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2022, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 30, 2022, 01:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 30, 2022, 01:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jun 30, 2022, 01:53 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jun 30, 2022, 02:04 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jun 30, 2022, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 30, 2022, 02:21 PM UTC

    This incident has been resolved.