Accredible incident

Email delivery delays

Major Resolved View vendor source →

Accredible experienced a major incident on November 14, 2024 affecting USA - Credentials and EU - Credentials and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 04:45 PM UTC
Resolved
Nov 14, 2024, 08:27 PM UTC
Duration
3h 41m
Detected by Pingoru
Nov 14, 2024, 04:45 PM UTC

Affected components

USA - CredentialsEU - CredentialsUSA - DashboardEU - DashboardUSA - APIEU - API

Update timeline

  1. identified Nov 14, 2024, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 14, 2024, 05:08 PM UTC

    We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

  3. resolved Nov 14, 2024, 08:27 PM UTC

    This incident has been resolved.