Abnormal Security incident
Google Service Disruption Impacting Abnormal Email Security Services
Abnormal Security experienced a critical incident on June 12, 2025 affecting Inbound Email Security (IES) and Email Productivity (EPR) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 12, 2025, 06:59 PM UTC
Starting around 17:50 UTC on June 12th, Abnormal experienced service disruptions affecting Inbound Email Security, AI Security Mailbox, and Graymail services for Google Workspace customers in both US and EU regions due to a widespread Google outage. As of the latest update, Google services are showing signs of recovery. Abnormal's engineering team continues to monitor the situation closely to ensure full restoration of all services. During this period, some email security functions may experience intermittent delays. Abnormal will provide another update once all services have been confirmed fully operational or if there are any changes to recovery status.
- monitoring Jun 12, 2025, 07:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 07:50 PM UTC
Abnormal's email security services have fully recovered following the Google service disruption. The backlog of messages that accumulated during the impact window between 17:50 UTC and 18:50 UTC has been successfully reprocessed. All Inbound Email Security, AI Security Mailbox, and Graymail services for Google Workspace customers are now functioning normally. If you experience any further issues or have questions or concerns, please reach out to our support team at [email protected]