Abnormal Security experienced a critical incident on September 19, 2025 affecting Portal Application, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 08:34 PM UTC
Starting around 19:30 UTC, Abnormal began experiencing an issue with Portal login functionality. EU Customers may experience difficulties accessing the Portal during this time, while US customers are experiencing latency and delays while navigating the Abnormal portal. Abnormal's engineering team is actively investigating this issue. Email security protection remains fully operational and unaffected. The next update will be provided in 1 hour or when further information is available.
- identified Sep 19, 2025, 09:27 PM UTC
Abnormal's engineering team has identified the cause of the portal access issue affecting customers and has successfully tested a solution. The team is now implementing this fix to restore full portal access for all affected customers. Abnormal will provide another update once the fix has been fully deployed and service is restored.
- resolved Sep 19, 2025, 09:54 PM UTC
Abnormal has successfully resolved the portal access issue that was affecting customers in Europe as of 21:30 UTC. Full portal functionality has been restored for all affected customers. Abnormal apologizes for any inconvenience this may have caused. If you continue to experience any issues accessing the portal, please contact support at [email protected].