Abnormal Security incident
Remediation Delay - Inbound Email Security
Abnormal Security experienced a minor incident on September 10, 2024 affecting Inbound Email Security (IES), lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2024, 06:29 PM UTC
What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: Sep 10, 2024, at 16:00 UTC What We're Doing: Our Engineering team is actively working to address the increased latency. Next Update: In 1 hour or less. Questions?: For any immediate concerns, please contact us at [email protected].
- resolved Sep 10, 2024, 08:38 PM UTC
What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affected Microsoft and Google customers, causing delays in email remediation. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: September 10, 2024, at 16:00 UTC Resolution: The incident was fully resolved as of September 10, 2024, at 18:45 UTC (11:45 AM PST). Remediation times have returned to normal levels. Questions? For any immediate concerns, please contact us at [email protected].