Abnormal Security incident
Inbound Email Security - Google Customers Only
Abnormal Security experienced a critical incident on September 13, 2024 affecting Inbound Email Security (IES), lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2024, 04:13 PM UTC
What Happened: On 9/13 at 3:08 PM UTC, Gmail's API unexpectedly stopped connecting, causing problems with Inbound Email Security for Google Workspace customers only. Affected Services: Inbound Email Security Severity Level: Major Incident Start Time: Sep 13, 2024, at 3:08 PM UTC What We're Doing: We have contacted Google Support for further information. Next Update: In 1 hour or less. Questions?: For any immediate concerns, please contact us at [email protected].
- resolved Sep 13, 2024, 05:33 PM UTC
We have successfully resumed processing all GSuite email traffic in both EU and US environments. This issue was isolated to GSuite services and did not affect email delivery for our customers. It stemmed from a broader Google disruption, impacting GSuite integrations for their customers globally. Throughout the incident, Abnormal Security services remained fully operational, ensuring ongoing protection for our customers. Update Time: 2024-09-13 5:15 PM UTC Next Update: No further updates. Questions?: For any immediate concerns, please contact us at [email protected].