Abnormal Security incident
EMEA Data Center Degraded Performance
Abnormal Security experienced a minor incident on September 17, 2024 affecting Inbound Email Security (IES), lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2024, 02:45 PM UTC
What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in the EU (Azure) Data Centre. During the affected timeframe, partial customer base would have seen message detection and remediation issues, resulting in a delay in scanning. Affected Services: Inbound Email Security Severity Level: Major Geography: EMEA-based customers (partial customer base - Azure Data Centre) Incident Start Time: September 16, 2024, 5:00 PM UTC Incident Resolution Time: September 17, 2024, 1:00 PM UTC What We're Doing: Our engineering team has resolved the issue, and emails are now being remediated as usual. We have started reprocessing all impacted emails. We will provide an update once reprocessing is completed. A full Root Cause Analysis will be completed and available upon request by contacting Support. Next Update: We will provide an update once we can share an ETA on processing completion time Questions?: For any immediate concerns, please contact us at [email protected].
- resolved Sep 17, 2024, 04:53 PM UTC
What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in the EU (Azure) Data Centre. During the affected timeframe, a partial customer base would have seen email detection and remediation issues, resulting in a delay in scanning. Affected Services: Inbound Email Security Severity Level: Major Geography: EMEA-based customers (partial customer base - Azure Data Centre) Incident Start Time: September 16, 2024, 5:00 PM UTC Incident Resolution Time: September 17, 2024, 1:00 PM UTC What We're Doing: We completed reprocessing all impacted emails. A full Root Cause Analysis will be completed and available upon request by contacting Support. Questions?: For any immediate concerns, please contact us at [email protected].