Abnormal Security incident
Inbound Email Security - Attack remediation delays to processing time
Abnormal Security experienced a major incident on October 7, 2024 affecting Inbound Email Security (IES), lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 08:26 PM UTC
Starting at 19:10 UTC on October 7, 2024, Abnormal's attack remediation began to experience delays to processing time for both Microsoft 365 and Google Workspace customers. Graymail remediation is not affected. This is impacting all customers in the US data center. The next update will be posted in 1 hour or when further information is available.
- investigating Oct 07, 2024, 09:03 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 07, 2024, 09:25 PM UTC
Functionality to remediation processing has recovered as of 20:57 UTC. Engineers identified a large Database query, which was terminated. Processing is now back within SLA. There is a backlog which is expected to take approximately 2 hours to complete. The next update will be provided when the backlog has finished processing.
- resolved Oct 07, 2024, 11:20 PM UTC
Between 19:10 and 20:57 UTC on October 7th, Abnormal experienced delayed processing of attack remediation which impacted all US data center customers. Graymail was not impacted as part of this incident. The emails not analyzed during the incident time have been fully processed and services have been recovered as of 20:57 UTC. If you experience any further issues pertaining to this incident, please contact us at [email protected].