Abnormal Security incident
Incident with URL Wrapping Feature Activation
Abnormal Security experienced a minor incident on January 9, 2025 affecting Inbound Email Security (IES), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Email Security (IES)
Update timeline
- resolved Jan 09, 2025, 08:58 PM UTC
On January 9, 2025, between 09:00 UTC and 16:15 UTC, Abnormal's URL Wrapping feature was unintentionally enabled. This feature is part of ongoing efforts to improve detection efficacy against malicious links. The incident impacted a limited subset of suspicious email messages (Less than 0.1% of total messages processed). We have identified and reverted all impacted messages. There was no disruption to customer business operations or detection efficacy during this time, and employee access to links remained unaffected.