Abnormal Security incident
Microsoft Outage Causing Elevated Latency and Delayed Email Remediation
Abnormal Security experienced a minor incident on March 1, 2025 affecting Inbound Email Security (IES), lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 01, 2025, 10:00 PM UTC
Microsoft is currently experiencing a widespread service disruption, which, starting at 20:50 UTC (12:50 PM PST), has impacted Abnormal Security’s email remediation processing times. This Microsoft outage is affecting remediation latency for customers across multiple regions. We are beginning to observe signs of recovery as Microsoft works to restore its services. Abnormal engineers continue to closely monitor the situation and are assessing potential mitigations to minimize the impact. All other Abnormal Security services, including the Portal, remain fully operational. Only email remediation latency is impacted. The next update will be provided in 1 hour or as soon as we receive further information from Microsoft regarding service restoration.
- resolved Mar 01, 2025, 11:07 PM UTC
The Microsoft service disruption that began at 20:50 UTC (12:50 PM PST) has been fully resolved as of 21:45 UTC (1:45 PM PST). Abnormal Security’s email remediation processing times have stabilized and are now operating at normal levels. Engineers are reprocessing messages that were impacted during the incident duration. Throughout the incident, all other Abnormal Security services, including the Portal, remained fully operational. Only email remediation latency was impacted. If you experience any further issues pertaining to this incident, please contact us at [email protected].