Abnormal Security incident

Inbound Email Security and Email Productivity – (EU)

Major Resolved View vendor source →

Abnormal Security experienced a major incident on April 18, 2025 affecting Inbound Email Security (IES) and Email Productivity (EPR), lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 12:52 AM UTC
Resolved
Apr 18, 2025, 01:51 AM UTC
Duration
59m
Detected by Pingoru
Apr 18, 2025, 12:52 AM UTC

Affected components

Inbound Email Security (IES)Email Productivity (EPR)

Update timeline

  1. investigating Apr 18, 2025, 12:52 AM UTC

    Starting at 23:50 UTC on April 17th, Abnormal began experiencing service degradation affecting Inbound Email Security and Email Productivity. EU customers may experience delayed email remediation. Our engineering team is actively working to mitigate the issue and restore full functionality. We will provide the next update within the next hour or sooner as more information becomes available.

  2. resolved Apr 18, 2025, 01:51 AM UTC

    As of 00:53 UTC, our engineering team has successfully resolved the issue impacting Inbound Email Security and Email Productivity in the EU. Emails affected during the incident window have been reprocessed and remediated. If you experience any further issues, please reach out to our support team at [email protected]