Ably Outage History

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Ably had 9 outages in the last 2 years totaling 5h 20m of downtime — averaging 0.4 incidents per month.

There were 9 Ably outages since July 18, 2025 totaling 5h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ably.com

Minor February 17, 2026

Elevated realtime publish error rate in ap-southeast-1

Detected by Pingoru
Feb 17, 2026, 10:19 AM UTC
Resolved
Feb 17, 2026, 10:32 AM UTC
Duration
12m
Affected: Asia-Pacific (Singapore)
Timeline · 4 updates
  1. investigating Feb 17, 2026, 10:19 AM UTC

    We're experiencing an elevated level of realtime publish errors in ap-southeast-1 and are currently looking into the issue.

  2. identified Feb 17, 2026, 10:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 17, 2026, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 17, 2026, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 14, 2026

Elevated Attach Error Rate in eu-west-1

Detected by Pingoru
Feb 14, 2026, 05:57 AM UTC
Resolved
Feb 14, 2026, 06:05 AM UTC
Duration
8m
Affected: Europe (Ireland)
Timeline · 4 updates
  1. investigating Feb 14, 2026, 05:57 AM UTC

    We're experiencing an elevated level of attachment errors in eu-west-1 and are currently looking into the issue.

  2. identified Feb 14, 2026, 06:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 14, 2026, 06:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 14, 2026, 06:05 AM UTC

    This incident has now been resolved.

Read the full incident report →

Minor January 21, 2026

SMS based 2FA is currently unavailable

Detected by Pingoru
Jan 21, 2026, 06:11 PM UTC
Resolved
Jan 21, 2026, 07:52 PM UTC
Duration
1h 41m
Affected: Ably Website
Timeline · 4 updates
  1. investigating Jan 21, 2026, 06:11 PM UTC

    We are currently investigating an issue impacting SMS based 2FA login to the Ably website ably.com.

  2. identified Jan 21, 2026, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025

Push delivery errors for messages published in ap-southeast-2

Detected by Pingoru
Dec 11, 2025, 06:36 PM UTC
Resolved
Dec 11, 2025, 06:59 PM UTC
Duration
23m
Timeline · 3 updates
  1. investigating Dec 11, 2025, 06:36 PM UTC

    Increased level of push delivery errors for messages published in ap-southeast-2 only since 15:28 UTC, we're remediating

  2. identified Dec 11, 2025, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 11, 2025, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Ably website, customer dashboard & Control API issues

Detected by Pingoru
Dec 05, 2025, 08:59 AM UTC
Resolved
Dec 05, 2025, 09:18 AM UTC
Duration
19m
Affected: Ably Website
Timeline · 3 updates
  1. investigating Dec 05, 2025, 08:59 AM UTC

    Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and CMS. Our realtime services are not affected by this issue at this time.

  2. monitoring Dec 05, 2025, 09:14 AM UTC

    The service is recovering, we are continuing to monitor.

  3. resolved Dec 05, 2025, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

High pusher, pubnub and mqtt adaptor error rate

Detected by Pingoru
Nov 25, 2025, 11:38 AM UTC
Resolved
Nov 25, 2025, 12:11 PM UTC
Duration
32m
Affected: Asia-Pacific (Singapore)Asia Pacific (Sydney)Europe (Ireland)Europe (Frankfurt)US East (Northern Virginia)US East (Ohio)US West (Northern California)
Timeline · 4 updates
  1. monitoring Nov 25, 2025, 11:38 AM UTC

    There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected

  2. monitoring Nov 25, 2025, 12:01 PM UTC

    There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.

  3. monitoring Nov 25, 2025, 12:04 PM UTC

    We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.

  4. resolved Nov 25, 2025, 12:11 PM UTC

    The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.

Read the full incident report →

Major August 13, 2025

Elevated Realtime errors in EU regions

Detected by Pingoru
Aug 13, 2025, 12:47 PM UTC
Resolved
Aug 13, 2025, 01:25 PM UTC
Duration
37m
Affected: Push Notifications - Europe (Ireland)Europe (Ireland)Europe (Frankfurt)
Timeline · 3 updates
  1. investigating Aug 13, 2025, 12:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 13, 2025, 01:12 PM UTC

    Issue has been resolved, we are monitoring.

  3. resolved Aug 13, 2025, 01:25 PM UTC

    The incident has been resolved

Read the full incident report →

Minor July 18, 2025

Elevated Realtime Publish Errors - eu-west-1

Detected by Pingoru
Jul 18, 2025, 02:58 PM UTC
Resolved
Jul 18, 2025, 03:40 PM UTC
Duration
41m
Affected: Europe (Ireland)
Timeline · 4 updates
  1. investigating Jul 18, 2025, 02:58 PM UTC

    We're experiencing an elevated level of realtime publish errors in eu-west-1 and are currently looking into the issue.

  2. investigating Jul 18, 2025, 02:58 PM UTC

    We're experiencing an elevated level of realtime publish errors in eu-west-1 and are looking into the issue.

  3. investigating Jul 18, 2025, 03:23 PM UTC

    We are continuing to investigate an elevated level of realtime publish errors in eu-west-1 for a single customer. There is no wider impact.

  4. resolved Jul 18, 2025, 03:40 PM UTC

    We have identified the issue which relates to an internal error rate. While this was elevated, there was no impact to customers.

Read the full incident report →