Ably incident

High pusher, pubnub and mqtt adaptor error rate

Minor Resolved View vendor source →

Ably experienced a minor incident on November 25, 2025 affecting Asia-Pacific (Singapore) and Asia Pacific (Sydney) and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 11:38 AM UTC
Resolved
Nov 25, 2025, 12:11 PM UTC
Duration
32m
Detected by Pingoru
Nov 25, 2025, 11:38 AM UTC

Affected components

Asia-Pacific (Singapore)Asia Pacific (Sydney)Europe (Ireland)Europe (Frankfurt)US East (Northern Virginia)US East (Ohio)US West (Northern California)

Update timeline

  1. monitoring Nov 25, 2025, 11:38 AM UTC

    There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected

  2. monitoring Nov 25, 2025, 12:01 PM UTC

    There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.

  3. monitoring Nov 25, 2025, 12:04 PM UTC

    We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.

  4. resolved Nov 25, 2025, 12:11 PM UTC

    The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.