Ably incident

Elevated Realtime Publish Errors - eu-west-1

Minor Resolved View vendor source →

Ably experienced a minor incident on July 18, 2025 affecting Europe (Ireland), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 02:58 PM UTC
Resolved
Jul 18, 2025, 03:40 PM UTC
Duration
41m
Detected by Pingoru
Jul 18, 2025, 02:58 PM UTC

Affected components

Europe (Ireland)

Update timeline

  1. investigating Jul 18, 2025, 02:58 PM UTC

    We're experiencing an elevated level of realtime publish errors in eu-west-1 and are currently looking into the issue.

  2. investigating Jul 18, 2025, 02:58 PM UTC

    We're experiencing an elevated level of realtime publish errors in eu-west-1 and are looking into the issue.

  3. investigating Jul 18, 2025, 03:23 PM UTC

    We are continuing to investigate an elevated level of realtime publish errors in eu-west-1 for a single customer. There is no wider impact.

  4. resolved Jul 18, 2025, 03:40 PM UTC

    We have identified the issue which relates to an internal error rate. While this was elevated, there was no impact to customers.