AARNet Outage History

AARNet is up right now

AARNet had 4 outages in the last 2 years totaling 185h 40m of downtime — averaging 0.2 incidents per month.

There were 4 AARNet outages since May 29, 2025 totaling 185h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aarnet.edu.au

Minor April 23, 2026

AARNet Mirror in degraded state

Detected by Pingoru
Apr 23, 2026, 12:46 AM UTC
Resolved
Apr 30, 2026, 03:32 PM UTC
Duration
7d 14h
Affected: AARNet Mirror
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:46 AM UTC

    We are aware of an ongoing issue impacting the AARNet Mirror. AARNet Engineers are actively investigating and working to restore normal service as soon as possible.

  2. investigating Apr 23, 2026, 01:19 AM UTC

    Mirror has been restored online but is in a hazardous state with slightly stale data. Root cause investigation is ongoing.

  3. resolved Apr 30, 2026, 03:32 PM UTC

    All workarounds have been reverted, and Mirror is now working as expected. Fault resolved.

Read the full incident report →

Major March 31, 2026

Jira platform is unavailable

Detected by Pingoru
Mar 31, 2026, 04:33 AM UTC
Resolved
Mar 31, 2026, 05:09 AM UTC
Duration
35m
Affected: AARNet Service Management Portal
Timeline · 3 updates
  1. investigating Mar 31, 2026, 04:33 AM UTC

    We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible

  2. identified Mar 31, 2026, 04:43 AM UTC

    The issue was identified as being related to the Jira database. Services were restarted to restore normal operation.

  3. resolved Mar 31, 2026, 05:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2025

Jira platform is unavailable and currently under investigation.

Detected by Pingoru
Oct 27, 2025, 06:51 AM UTC
Resolved
Oct 27, 2025, 07:04 AM UTC
Duration
13m
Affected: Customer PortalAARNet Service Management Portal
Timeline · 2 updates
  1. investigating Oct 27, 2025, 06:51 AM UTC

    We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible

  2. resolved Oct 27, 2025, 07:04 AM UTC

    The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.

Read the full incident report →

Notice May 29, 2025

NOC-113039 AARNet Routing issue (Victoria)

Detected by Pingoru
May 29, 2025, 11:20 PM UTC
Resolved
May 30, 2025, 01:25 AM UTC
Duration
2h 5m
Timeline · 4 updates
  1. investigating May 29, 2025, 11:20 PM UTC

    Incident - NOC113039 Incident Start time : 08:28 AEST Description: Routing issue in Victoria We have monitored an unplanned outage in Victoria. Our network operations team is currently investigating the fault. Identification of specific impacted services is in progress and will be shared as soon as possible.

  2. identified May 29, 2025, 11:34 PM UTC

    AARNet has detected an outage impacting Victorian customers. The root cause is unknown at this stage however investigation is underway. Further updates will be provided as soon as more information is available.

  3. monitoring May 29, 2025, 11:49 PM UTC

    AARNet’s operations engineers are continuing to investigate the root cause. Our monitoring system indicates ongoing service recovery however, the service remains in a hazardous state while the fault investigation is in progress.

  4. resolved May 30, 2025, 01:25 AM UTC

    AARNet's operations engineers have mitigated the issue and continue to work to identify the root cause. Services are operational, please contact the NOC directly on 1300 275 662 (option 1) or [email protected] if you are still experiencing issues. Incident Resolution Time : 09:00 AEST

Read the full incident report →