AARNet incident

Jira platform is unavailable and currently under investigation.

Major Resolved View vendor source →

AARNet experienced a major incident on October 27, 2025 affecting Customer Portal and AARNet Service Management Portal, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 06:51 AM UTC
Resolved
Oct 27, 2025, 07:04 AM UTC
Duration
13m
Detected by Pingoru
Oct 27, 2025, 06:51 AM UTC

Affected components

Customer PortalAARNet Service Management Portal

Update timeline

  1. investigating Oct 27, 2025, 06:51 AM UTC

    We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible

  2. resolved Oct 27, 2025, 07:04 AM UTC

    The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.